Customer Service Representative

Diamond Packaging, an industry leader specializing in developing innovative and sustainable packaging solutions, is currently recruiting for a Customer Service Representative to join our team.


Career Benefits

Diamond Packaging is an award winning, woman-owned business that offers exceptional benefits including:

  • Medical and dental insurance available on day of hire
  • Company pays 63-70% of Excellus medical plans (no high deductible)
  • 401k participation after 30 days with company match
  • Vacation and personal time off starting immediately

Job Description

This position acts as a liaison among sales, the customer, and production. Primary responsibility will be preparing critical documentation, processing quotations, purchase orders, quality complaints; order entry, processing, tracking and follow-up; requesting, organizing, routing and facilitation of proof and color approvals; and inventory management.

Minimum Qualifications:

  • Must have a minimum of five (5) years’ experience in Customer Service or Account Management.
  • Ability to manage multiple priorities simultaneously 
  • Highly organized with keen attention to detail
  • Excellent interpersonal and communication skills (both written & verbal) 
  • Proficient in MS Word & Excel; ability to learn new software easily
  • Associates degree or equivalent experience

Interested candidates should submit resume and cover letter to:

Or, by mail to:
Diamond Packaging
P.O. Box 23620
111 Commerce Dr.
Rochester, NY 14692

Diamond Packaging is an Equal Opportunity Employer.

Apply Now