Privacy Policy

Privacy Policy

Effective Date: January 1, 2022
Last Updated: January 1, 2022

1. Commitment to Your Privacy

Diamond Paper Box Company dba Diamond Packaging (“Diamond”, “Diamond Packaging”, “we”, “us”, or “our”) is committed to protecting your personal information and conducting business with transparency, integrity, and respect for privacy. This policy explains what information we collect, how it is used, how it may be shared, and the choices available to you.

By using our website, submitting an inquiry, or interacting with us through digital channels, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will request your explicit consent before collecting or processing certain data.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal data when you:

• Request samples, RFIs, or RFPs
• Download collateral or sign up for communications
• Submit a contact form
• Register for events or meetings
• Apply for employment or vendor engagement

This may include:

• Name, company, title
• Contact details (email, phone, address)
• Job role and business interests
• Product specifications or project information
• CV/resumé (for candidates)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain usage data, which may include:

• IP address and approximate geographic area
• Browser type and device information
• Pages visited, time on page, navigation flow
• Referrer URL
• Engagement metrics (downloads, clicks, form starts)

2.3 Information Collected via Cookies & Technology

We use first-party and third-party cookies, pixel tags, and similar technologies to understand website performance and deliver relevant content.

This includes (but is not limited to):

• Google Analytics & Tag Manager
• Microsoft Clarity
• LinkedIn Insight Tag
• Meta (Facebook) Pixel
• HubSpot marketing automation
• UTM campaign tracking tools

Some of these technologies may associate your visit with identifiable profile information if you are logged into a platform (e.g., LinkedIn) or have provided your details via a form.

3. How We Use Your Information

We use information to:

• Respond to inquiries, RFIs, RFPs, and sample requests
• Manage customer relationships
• Improve website experience and monitor performance
• Conduct analytics and business development
• Display relevant digital advertisements (e.g., LinkedIn/Google)
• Support ESG/ sustainability communications and stakeholder engagement
• Maintain security and compliance

We do not sell personal information.

4. Tracking, Profiling, and Advertising

Some tracking tools may analyze user behavior across sites to display relevant content or ads. We may:

1. Create custom audience lists (e.g., LinkedIn target groups)
2. Measure conversion rates from marketing initiatives
3. Optimize ad campaigns, if applicable

Advertising is only conducted in a business-to-business context. We do not use these tools to target consumers or minors.

5. Your Consent & Cookie Preferences

We respect your right to privacy.

• Only strictly necessary cookies fire automatically.
• Analytics and advertising tools are activated only after you provide opt-in consent using our cookie banner.
• You may update or withdraw consent at any time via the “Cookie Settings” link in the site footer or by contacting us.

6. Legal Basis for Processing

We process data based on one or more of the following:

• Your consent (e.g., for tracking tools or marketing emails)
• Contractual necessity (responding to an RFP)
• Legitimate business interest (B2B marketing, site analytics, quality improvement)
• Legal compliance (retention requirements)

Where GDPR applies, we only perform tracking once explicit consent has been received.

7. Information Sharing

We may share data with:

• Authorized Diamond employees
• Select service providers acting on our behalf (e.g., analytics, IT, CRM systems)
• Technology platforms (e.g., LinkedIn, Google) for the purposes defined above

We do not allow third parties to use your data for their own purposes beyond what is required to provide contracted services.

8. Data Retention

We retain data only as long as necessary for business purposes, legal compliance, or as required to fulfill your requests. Retention periods depend on the nature of the interaction (e.g., commercial inquiry vs. employment application).

9. Your Rights

Depending on your location, you may request to:

• Access the data we hold about you
• Correct, update, or delete your information
• Withdraw consent for tracking or marketing
• Request a copy of your data
• Opt-out of profiling for advertising

Submit requests via sales@diamondpackaging.com

or by postal mail at the address below.

10. Data Protection & Security

We implement appropriate technical, organizational, and physical measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

11. International Transfers

Diamond Packaging is based in the United States. If you interact with our website from the EU, UK, or other regions with distinct data protection laws, data may be transferred under appropriate safeguards (e.g., Standard Contractual Clauses).

12. Children’s Privacy

We do not target or knowingly collect information from individuals under the age of 18.

13. Updates to This Policy

We review this policy annually and will update it when business practices or applicable regulations change. The “Effective Date” will reflect the most recent update.

14. Contact Us

For questions, concerns, or privacy-related requests, contact:

Privacy Compliance
Diamond Packaging
111 Commerce Drive
Rochester, NY 14623
Email: sales@diamondpackaging.com
Phone: +1 (585) 334-8030

Cookie Policy

Effective Date: January 1, 2023
Last Updated: January 1, 2023

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