Privacy Policy

Privacy Policy

Last Modified: March 12, 2026

1. Introduction

This policy describes how Diamond Paper Box Company dba Diamond Packaging ("Company" or "We") may collect, use, share, retain and protect your Personal Information through this website (the "Website"). This privacy policy applies to your Personal Information, which can include any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your house, or your device ("Personal Information"). Please note, the definition of Personal Information can vary by jurisdiction. If we collect information from you that is considered Personal Information in your jurisdiction, we will treat it as such in accordance with this privacy policy. Our privacy practices are subject to privacy laws in multiple jurisdictions. You may see references to practices that only apply to customers living in certain states.

Please read this policy carefully. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Please click on the following links to go to the corresponding sections of this privacy policy:

1. Introduction
2. Information our Privacy Policy Covers
3. Our Policy on Children's Privacy
4. Information We Collect/ Notice at Collection
5. How We Collect your Personal Information
6. Automatic Data Collection Technologies
7. How We Use your Personal Information
8. How We Share Your Personal Information
9. How We Protect Your Personal Information
10. Choices about How We Use and Disclose Your Personal Information
11. Accessing and Correcting your Information
12. Changes to Our Privacy Policy
13. Communicating With Us
14. International Transfer of Personal Information
15. Your State Specific Privacy Rights

2. Information our Privacy Policy Covers

This privacy policy applies to Personal Information the Company obtains in on this Website and in email, or other electronic messages between you and the Company.

3. Children Under the Age of 18

Our Website is not intended for children under 18  years of age. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on this Website.  If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at the address listed in Section 13 (Communicating with Us).

4. Information We Collect / Notice at Collection

The Personal Information that we collect from you depends on how you interact with us and our products and services.  The following are table lists the categories of Personal Information and the specific pieces of Personal Information we have collected within the last twelve (12) months.  The table also lists, for each category our business use, and whether we sell the information or share it with third parties for cross-context behavioral advertising.  Please see "How We Collect Your Personal Information", "How We Use Your Personal Information", and "How We Share Your Personal Information" for more detailed information.

We will not sell the Personal Information we collect. However, we may share it share it with third parties for cross-context behavioral advertising or analytics. We do not collect sensitive Personal Information. To opt-out of Personal Information sales or sharing, please update or withdraw consent at any time via the “Cookie Settings” link in on the home page or by contacting us.

Typically, we retain your Personal Information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.

5. How We Collect Your Personal Information:

We collect Personal Information about you from various sources, including:

• Directly from you, such as:
  • Information that you provide by filling in forms on our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your search queries on the Website.
  • When you apply for a job.
• Automatically, when you navigate through the Website, such as:
  • Usage details, IP addresses, and information collected through cookies, web beacons, clear GIF, pixels, internet tags, web server logs and other data collection tools. for more information, please see "Information We Collect Through Automatic Data Collection Technologies" below.
• If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter, Google, You Tube, and Pinterest) in connection with our websites, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

6. Automatic Data Collection Technologies

As you navigate through and interact with our Website, we and our third party partners (such as advertising and analytics providers) use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue strictly necessary cookies when you direct your browser to our Website.
• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or  and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• We currently use the following third party automatic data collection tools:
  • Google Analytics & Tag Manager
  • Microsoft Clarity
  • LinkedIn Insight Tag
  • Meta (Facebook) Pixel
  • HubSpot marketing automation
  • UTM campaign tracking tools
• We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

7. How We Use Your Personal Information

We may use, or disclose the Personal Information we collect for one or more of the following purposes:

• Providing Our Website.  We use Personal Information to provide our Website and its content to you, including to provide, personalize, support and develop our Website.  We may use Personal Information to allow you to participate in the interactive features of our Website, to notify you about changes to our Website and any products or services we offer through it.
• Providing Products and Services.  We use Personal Information to fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote, obtain a sample, request information, or ask another question about our products or services, we will use that Personal Information to respond to your inquiry.
• Communicating with You. We use Personal Information to provide you with support and to respond to your inquiries, including to investigate and address your concerns, follow up on your issues and feedback, &monitor and improve our responses, and to provide customer service.
• Marketing and Promotional Purposes. We use Personal Information for marketing and promotional services, such as to create custom audience lists (e.g. LinkedIn target Groups, Lemlist) and to display relevant digital advertisements to you (e.g., LinkedIn, Google, ChatGPT); send marketing, advertising and promotional communications by email, e-newsletter, phone, or postal mail; measure conversion rates from marketing initiatives and to optimize ad campaigns, as applicable (with your consent, where required by law).
• Analytics and Personalization.  For testing, research, analysis, and product development, including to develop and improve our Website, products, and services
• Security and Fraud Prevention.  We use Personal Information to help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.  We may also use such information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
• ESG/ Sustainability Communications. We use Personal Information to communicate with you as part of our stakeholder engagement with ESG/ Sustainability communications.
• Law Enforcement.  We use Personal Information to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.  We also use such information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• Business Transfers.  We may share Personal Information with another company to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Website users/consumers]is among the assets transferred.
• Job Applicant Information.  We use Job Applicant Information to make decisions about recruitment and employment.
• Other. We may ask if you would like us to share your Personal Information with other third parties who are not described in this privacy policy or as permitted by applicable law.

8. How We Sell or Share Your Personal Information

We do not sell Personal Information. We may however share your Personal Information with our service providers and  third parties, which in some jurisdictions may be categorized as a sale subject to your right to opt-out of those sales. For more on your Personal Information sale rights, see Personal Information Sales Opt-Out and Opt-In Rights.

In addition to the specific situations already mentioned in this privacy policy, we disclose Personal Information in the following circumstances:

• Service Providers. We share certain Personal Information with third parties that perform services to support our core business functions and internal operations including: analytics, information technology and CRM systems. [We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract.
• Social Media Networks and Platforms. Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party (such as LinkedIn and Google as noted above).  Their use of your information is not governed by this privacy policy.
• Legal Process. We may disclose Personal Information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
• Business Transfers. We may share Personal Information with another company that buys some, or all, of the assets or equity of the Company, and that company may use and disclose Personal Information for purposes similar to what is described in this policy. The Company may also share Personal Information with prospective purchasers to evaluate the proposed transaction.
• Other Instances. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.

9. How We Protect Your Personal Information

We have implemented administrative, physical and technical safeguards designed to protect your Personal Information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

10. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.  You can opt-out of all but strictly necessary cookies though our cookie consent banner. Only strictly necessary cookies fire automatically. Analytics and advertising tools are activated only after you provide opt-in consent using our cookie banner.  You may update or withdraw consent at anytime via the “Cookie Settings” link on our home page or by contacting us.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by withdrawing consent. You may update or withdraw consent at anytime via the “Cookie Settings” link on our home page or by contacting us.

Residents of certain states, including but not limited to  California may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

11. Accessing and Correcting Your Information

You may also contact us to request access to, correct or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states, such as California, may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

12. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

13. Communicating With Us

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Privacy Compliance
Diamond Packaging
111 Commerce Drive
Rochester, NY 14623
Email: sales@diamondpackaging.com
Phone: +1 (585) 334-8030
or via our toll-free number: +1 (800) 333-4079

14. International Transfer of Personal Information

Please note that this Site is directed towards users who reside in the United States. By using this Site, you consent to the collection, storage, processing, and transfer of Personal Information in and to the United States, or other countries and territories, pursuant to the laws of the United States.

15. Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. To learn more about California residents' privacy rights, visit
https://www.diamondpackaging.com/california-privacy-notice/.

Other states such as Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia each provide their state residents with rights to:

• Confirm whether we process their Personal Information.
• Access and delete certain Personal Information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for targeted advertising (excluding Iowa), sales, or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please contact us.

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data "sales" as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

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Last Modified: March 12, 2026

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